Return Policy
Toomanyamps is committed to providing quality products at a substantial discount.
Returns are accepted for merchandise unopened, unused, and still in its original manufacturers packaging within 30 days of order date. All returns must have an RA (Returns Authorization) prior to returning items. The “fine-print” below defines our standard return criteria, policies, and instructions.
Return Authorization can be requested for eligible orders from your My Account page.
DISCRETIONARY RETURNS & REFUNDS:
| INCOMPATIBLE | BUYERS REMORSE | ORDERED WRONG ITEM | NO LONGER NEEDED |
These are just some of the reasons covered under our discretionary return policy. The item(s) being returned must meet the following conditions to be eligible for return:
- Product is unopened sealed in manufactures OEM packaging (if applicable).
- Seals must be unbroken, unaltered, or otherwise undamaged.
- Serialized merchandise must match our internal records; labels, barcodes, RFID tags, tamper resistant labels, or similar markings must be original, unaltered, or otherwise undamaged. Any returned merchandise that does not match serialized inventory records will be refused.
- Merchandise has not been used, altered, energized, programmed, tested, ect.
- All original accessories, hardware, batteries, labels, engraving, instructions, media, cables, remotes, or similar items must be intact and returned in their original unopened sub-packaging.
- Unsolicited returns will be refused. Buyers must request and receive RA (Return Authorization) prior to returning items.
Refunds will be issued back to the original payment method used.
- Buyer is responsible for the cost of return shipping. Upon request we may provide a pre-paid shipping label.
- Any upgraded shipping charges are not refundable under any circumstances.
- A restocking fee of up to 50% may be applied if the returned products are not in original condition/packaging.
- It is the customer’s responsibility to make sure that the shipment is packaged adequality to prevent damage. Returns damaged or lost in transit are buyers’ responsibility; please ensure sufficient packaging.
- Product must be double-boxed. Do not write, affix labels, or otherwise damage or deface product packaging. Failure to follow this guideline may result in a substantially higher restocking fee or refusal of your return.
- Please include a copy of the RA or your order inside the shipping box.
- Please allow 2 business days for returns to be processed.
Special order, custom, or special volume pricing orders are not eligible for return.
Please note that refusal, canceled, or non-deliverable orders will be subject up to a 25% restocking fee.
ITEMS DAMAGED IN TRANSIT:
If a shipment is damaged during transit by shipping carrier, it is important to accept the package(s) and notify us by phone or email within 2 business days of receipt.
At our discretion: we will (1) send a replacement item (2) request the damaged item be return for a full refund (3) offer partial refund if customer wishes to keep items. Replacements will typically be offered in priority of other solutions.
If you receive a damaged shipment, please retain all original packaging, as some shipping carriers require inspection or photos of the packaging for damage claims.
If your order is being shipped by freight carrier and damage is clearly visible to merchandise do not accept delivery. You must note damage with the carrier at the time of delivery. Photos of damage are extremely helpful if possible. In the event of concealed damage please contact us within 2 business days. Please retain all original packaging.
DEFECTIVE OR WRONG ITEMS:
If an item received is clearly not what you purchased, does not function as intended, or has other defects - please contact us within 7-days of receipt:
- Replace merchandise without requiring return; or
- Setup an exchange and provide pre-paid return labels; or
- Authorize RA for product return and refund.
Please contact us for additional questions.
